Does your organizational culture have a need to successfully managing diversity or to increase diversity? These may be salient and easily detectable, such as race-ethnicity, or less so, such as their attitude towards a certain type of music. Therefore, organizations and management should also adapt to understand and better manage diversity. The effect of diversity on performance researchers have found is varied.
With the growth of globalization, a larger number of companies are competing for not only domestic market but also global market. Globalization is a trend in hospitality industry, too.
There have emerged more and more international hospitality companies. Along the continued globalization of hospitality industry, in the domestic market, more migrant workers get into the workforce. More companies are more sophisticated in managing cultural differences — for example, giving language training to overcome communication barriers, adopting corporate diversity programs, etc.
Meanwhile, many companies in this industry still have difficulties in effectively managing cultural diversity. They face challenges and find difficult to overcome them.
I will be listing up these challenges later in the post. Now comes an overview of benefits of cultural diversity.
Also, it means different solutions to a common problem. Thus, staffers can attract international guests while employees in the company can benefit from learning new language s and thereby expand their knowledge.
Indeed, a multicultural working environment leads to more effective implementation of the tasks with different people involvement. According to studies, teams with diverse skill sets and knowledge levels, as well as ethnicity and culture, would perform better than those with the same skill sets.
And ineffective communication would result in confusion, lack of teamwork and low morale.
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For example, for migrant workerscommunication difficulties can negatively impact their everyday life, which makes them unhappy with their current situation and hinders them from successfully adjusting to the host country and its culture.
Not just employees but employers can involve in discrimination issue. Discrimination issues can cause higher corporate costs, lower retention rate, affected working productivity. You may also like reading: It helps them understand the benefits and requirements of cultural diversity, raise their knowledge and skills of dealing with people with different cultural backgrounds.
Still, there is no single course that can sufficiently prepare employees for interaction with different cultures in the world. How to conduct the training while controlling the training costs is also a challenge to the hospitality companies.
How to effectively manage cultural diversity Though challenges exist, there are some approaches that can effectively help hospitality companies to manage cultural diversity.
Also, the following strategies can help you break cultural barriers and enjoy advantages from cultural diversity. Indeed, creating such a family atmosphere helps increase retention.
To successfully create such an atmosphere through programs, managers first should try to know personalities and background of their people. For example, managers can have conversations with employees during the down time or social events to understand more about them.
Employees commonly like being listened and respected. Amid increased globalization of hospitality industry, diversity management training programs such as cross-cultural training can help overseas managers to learn about different cultures and help them develop skills of managing cultural diversity issues.
That so doing can significantly decrease the potential costly failure due to cultural difference problems. Not only managers, diversity management training should be implemented in all levels in the hospitality industry.
Trainers need explain the behavioral influences of culture on the job and define the phenomena of stereotypes, assumptions, prejudice.
Diversity training is intended for understanding, seeing things in new way, reflection and realization. As said above, diversity training should be applied both to employees and management and supervisors. To make the training more convenient, you can integrate diversity into already existing training.Published annually since , Canada's Best Diversity Employers is an editorial competition that recognizes employers across Canada with exceptional workplace diversity and inclusiveness programs.
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The diversity of medical school students is increasing, according to the Association of American Medical Colleges. Diversity in senior.